There has never been more opportunity to transform the customer experience and accelerate profitable growth than there is today! The good-old-days of retail are in front of us, but they do not look like our past. In 2020, everyone was forced to use digital solutions in new ways, which dramatically accelerated the exponential pace of technology-driven change. Retailers, including grocery adapted quickly, but today agility and adaptability are no longer enough! Accurately anticipating technological changes, as well as customers’ changing needs, provides the biggest advantage.

Thanks to Daniel Burrus’ award-winning Hard Trend methodology and his proven track record of accurate forecasts spanning the past 40 years, disruptions and new growth opportunities can be identified long before they disrupt, allowing you to turn rapid change into your biggest advantage.

In this eye-opening and highly insightful and motivating presentation by one of the world’s leading global futurists, disruptive innovation experts, and serial entrepreneurs, New York Times bestselling author of seven books Daniel Burrus blends rich industry examples as he shares the most important Hard Trends shaping the future, and the opportunities they provide, to redefine the customer experience and dramatically accelerate growth. You will learn how anticipatory leaders use the certainty of Hard Trends to drive transformational change and actively shaping the future rather than reacting to it.

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Daniel Burrus is considered one of the World’s Leading Futurists on Global Trends and Innovation.
The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker.

He has delivered over 2,800 keynote speeches worldwide, and is a strategic advisor to executives from Fortune 500 companies, helping them to develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact. His client list includes companies such as Microsoft, GE, American Express, Google, Deloitte, Procter & Gamble, Honda, and IBM.

Daniel is the author of seven books, he has been the featured subject of several PBS television specials and has appeared on networks such as CNN, Fox Business, and Bloomberg, and is quoted in a variety of publications, including Harvard Business Review , The Wall Street Journal, Financial Times , Fortune, and Forbes.

His accurate predictions date back to the early 1980s, when he became the first and only futurist to accurately identify the twenty technologies that would become the driving force of business and economic change for decades to come. Since then, he has continued to establish a worldwide reputation for his exceptional record of predicting the future of technology-driven change and its direct impact on the business world.